Refund and Returns Policy – Eazymedz.com

At Eazymedz.com, we prioritize your satisfaction and strive to ensure you receive high-quality products. If you are not fully satisfied with your purchase, we offer a straightforward Refund and Returns Policy.

1. Eligibility for Returns

You are eligible for a return or refund within 7 days of receiving your order under the following conditions:

• Expired Products: If you receive a product that is expired or has a short shelf life.
• Incorrect Products: If the product you received is different from what you ordered.

2. Conditions for Returns

To qualify for a return or refund, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The product should be in its original packaging.
• You must provide proof of purchase (invoice or receipt).
• For medicines, we cannot accept returns of opened or tampered packaging due to safety and regulatory concerns.

3. How to Request a Return or Refund

If your order meets the criteria for a return or refund, please contact our customer service team within 7 days of delivery:

• Phone: 0316 0275232
• Email: support@eazymedz.com

Please provide details of the issue, along with photos of the product if necessary. Our team will assist you with the return process and guide you through the next steps.

4. Refund Process

Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed and credited back to your original payment method within 7-10 business days.

5. Non-Refundable Items

Certain products are not eligible for returns or refunds:

• Opened or used medicines (unless expired or defective)
• Personal care or hygiene products (for health and safety reasons)

6. Shipping Costs

• If the return is due to our error (e.g., expired, or incorrect product), we will cover the return shipping costs.
• If you are returning a product for any other reason, you may be responsible for covering the shipping fees.

7. Exchanges

If you would like to exchange a product, please contact our customer service team. We can assist in arranging an exchange if the item is available.

Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to reach out to us:

Phone: 0316 0275232
Email: support@eazymedz.com

We value your trust and are committed to ensuring a smooth shopping experience at Eazymedz.com. Thank you for choosing us for your healthcare needs.